Delivery

We currently offer the following delivery options, within the UK:

• Standard delivery: £3.99 for UK delivery. 3-4 working days.
• Express delivery: £6.99 for UK delivery. 1-2 working days. 
• Free shipping on all orders over £100.

Currently, we only ship within the United Kingdom. We will be launching international shipping soon. You can subscribe to our newsletter to stay up-to-date on our delivery options.

Processing

Once your order has been placed, we aim to process it as quickly as possible. You will receive an email to let you know when your order has been dispatched. For standard delivery orders, you can expect your purchase in 3-4 working days. For express delivery, you can expect your purchase in 1-2 working days*.

Please note that during promotional periods your order may take a little longer to arrive.

 *Orders must be placed before 5pm for this to be applicable.

Returns

We’re sure you will love your purchase, but if you are not 100% happy for whatever reason, you can return any item within 30 days of purchase, provided the product(s) are returned complete, undamaged, unused, unopened and in the original packaging.

How to return

Please provide proof of purchase when returning an item. To return your order, please send an email to customerservice@ajabotanicals.com quoting your order number, item to return and reason for return. The customer service representative will then issue you with a returns label and offer any assistance you may need.

You will be notified via email as soon as your return has been processed.

How long do I have to return an item?

You can return any item within 30 days of purchase, provided it is returned complete, undamaged, unused, unopened and in the original packaging.

What if I received a faulty item?

If the goods you have received are damaged or faulty in any way, please notify us via email at customerservice@ajabotanicals.com, explaining the issue and including photographic evidence if possible.

Please provide the order number and ensure you keep the original packaging.

A customer service representative will then contact you to arrange for a refund or replacement.

How long will it take to process my refund?

Once your returned products have been received and processed, your refund will be processed within 14 working days. We will notify you via email once this has been done.

Can I exchange an item?

At this time, we are not able to offer exchanges. Apologies for any inconvenience this may cause.

How do I return a product received as a gift?

If you would like to return one of our products that you received as a gift, please email customerservice@ajabotanicals.com.